Compassionate, behind-the-scenes support to guide your journey through pain care.
At PainMed, we understand that managing persistent pain is not just about treatment it’s about feeling supported, informed, and organised every step of the way.
Our Care Coordination & Support Team ensures that your experience at PainMed is smooth, respectful, and well-managed from your very first contact to your final follow-up.
Whether you’re booking an appointment, navigating referrals, or unsure what comes next, we’re here to guide you.
Our dedicated team provides:
Appointment Coordination
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Referrals & Paperwork Support
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Clear Communication
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Ongoing Check-ins
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Our Care Coordination & Patient Support team is led by our experienced Nurse Coordinator and Operations Manager, and includes:
Together, they are the friendly faces and reliable contacts working hard behind the scenes to keep everything running smoothly so you can focus on getting better.
Chronic pain care is often complex. We make sure it’s not confusing. With strong systems, clear communication, and a patient-first attitude, we help you feel confident, supported, and empowered on your care journey.
Need help with a referral, claim, or appointment?
Reach out to our team — we’re here to help.
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Originally from England, Sally graduated from St George’s Hospital, University of London in 2004 with a BSc (First Class Hons) in Physiotherapy. Since settling in Australia, Sally has worked in private practice and in the public hospital setting across Sydney.
Sally gained a Masters in Medicine Pain Management from the University of Sydney in 2019 and is a Titled Pain Physiotherapist (as awarded by the Australian Physiotherapy Association).
In addition to private practice, Sally currently works as a Senior Physiotherapist at Westmead Hospital Pain Management Service.
Sally is highly skilled in assessing, diagnosing and treating people who experience chronic pain. She enjoys working with injured workers and CTP claimants. She has a deep understanding of the impact of pain on the whole person and on their functioning in daily life. In partnership with her colleagues, Sally enjoys applying her knowledge and clinical skills to provide a safe space for exploration of the physical and emotional meaning of pain and for recovery of function.
Qualifications and Experience
Dr. Adam is a Fellowship-trained Pain Medicine Specialist with a Fellowship from the Faculty of Pain Medicine (FFPMANZCA) and a Master of Pain Medicine from the University of Sydney. He is dedicated to the comprehensive management of chronic pain across all age groups.
Dr. Adam trained in adult pain medicine at Liverpool Hospital, Nepean Hospital, and the Department of Pain Medicine, and completed additional training in paediatric chronic pain at The Children’s Hospital at Westmead. He currently serves as a Staff Specialist at Westmead and St George Public Hospitals (NSW Health), and is a Visiting Medical Officer (VMO) at Liverpool Public Hospital, St George Private, Sydney Southwest Private, Holroyd Private, Norwest Private, and Nepean Private Hospitals.
He adopts a whole-person, multidisciplinary approach rooted in the socio-psycho-biomedical model, utilising both pharmacologic and interventional techniques. These include:
Dr. Adam is an Authorised Prescriber of Medicinal Cannabis and holds a Diploma in Medicinal Cannabis. He is also certified in Opioid Treatment Programs, including Methadone. His areas of interest include opioid dependence management, medicinal cannabis, and interventional pain procedures.
He also completed advanced training in Virtual Reality Therapy for chronic pain and mental health disorders in Barcelona, Spain, and has further qualifications in Focused Psychological Strategies, Cognitive Behavioural Therapy (CBT), and Clinical Hypnosis.
Qualifications:
